Need help with the PandaSugar website or mobile app? Our team can assist with sourcing, orders, payments, logistics, and account questions.
Contact us
- Emailguest@pandasugar.com
- Service hours (local time)
09:00~18:00
Business hours are based on Beijing time (UTC+8).
Frequently asked questions
How do I reach customer support?
Email guest@pandasugar.com or message us on WhatsApp at +86 139-1737-2274 or +86 150-2669-1272. We typically reply within one business day.
I cannot sign in or reset my password.
Use Forgot password on the sign-in page, or contact us with the email tied to your account. We can help verify ownership and restore access.
Where can I track orders and payments?
Sign in and open User Center to view product orders, service orders, logistics, wallet balance, and payment history.
How do I request account deletion or data help?
Email us from your registered address with your request. See our Privacy Policy for how we handle personal data.
Does the mobile app use the same account as the website?
Yes. One PandaSugar account works on the website and in our iOS/Android apps. Contact us here for app-specific issues as well.