Can I order directly without a sourcing request?
Yes. Search for a product or use a supported marketplace link, choose SKU and quantity, select fulfillment mode, and submit a procurement order.
When should I submit a sourcing request?
When you cannot find the product, only have a photo or idea, need supplier confirmation, complex specifications, custom packaging or OEM support.
How is the basic service fee calculated?
Below CNY 500 product amount per order, the minimum is CNY 25. At CNY 500 or above, your member rate applies up to 5% of the product amount. Member tiers may reduce or waive the fee.
What happens when my product amount is below CNY 500?
The basic service fee is CNY 25 per order (not a percentage of the product amount). Optional services and international shipping are still billed separately.
Are inspection and other services included automatically?
No. Inspection, repacking, labeling and similar work are purchased as separate service orders on your purchase order when you choose or agree to them.
What is the difference between warehouse-first and direct-ship fulfillment?
Warehouse-first: pay product and service fees first, store goods, then create a shipment and pay international freight later. Direct ship: select a delivery address at order, international freight is added at confirmation, and you pay once before dispatch after inbound.
When do I pay international shipping?
On warehouse-first orders, when you create a shipment after goods are in the warehouse. On direct-ship orders, international freight is included in the order total you confirm before the combined payment.
Can I combine goods before shipping?
Yes. Warehouse-first fulfillment is designed for inbound storage and combining multiple lines or suppliers into one shipment when you are ready to ship.